While we hope you’ll be happy with the items you order from our website or by phone, we know you may sometimes need to return them. If you do, below is all the information you’ll need to know.
Before you take the delivery, make sure you have done the following check
- Match your ordered items with the Invoice as per size, quantity and other attributes
- Quick review the quality of the products (like expiry, usage direction, etc)
- Physical damage or bad appearance.
Changed your mind?
That’s no problem. We’re happy to offer a full refund on most products, as long as it’s within the relevant cancellation period. See below for more information:
|Perishable items (e.g. food, drink, fresh flowers, etc.)||At delivery or collection only|
|Everything else||At delivery or collection only or take them to our store personally|
All you need to do is hand over the item(s) you have changed your mind about to the delivery person. No charge or penalty is applicable for such case.
Is item faulty or of poor quality?
We do our best to make sure everything works perfectly, but if it doesn’t, we’re here to help.
You can hand any faulty or poor quality goods back to the driver at the time of delivery
When you return goods to store
When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.
Receiving your refund
If you’ve handed the item(s) back to the delivery driver, the returned item value will be deducted from the invoice value. If you return it to a store, you can choose either a refund or an exchange.
We’ll refund your money in the same way you paid for your product.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.
You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes to your order by going to ‘My Account’ and clicking on ‘My Cart’ orders, cancel this order.
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