For Healthy Bangladesh

Return Policy – 2

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What are the conditions for returning the products?

  • If the product delivered does not match with the product ordered (specifications, color, size, weight and any given specifications described in our website and our facebook page)
  • If the product has failed in expiry date
  • If the product is broken, non-functional at the time of receiving

if the above conditions are met and you decided not receive a product, you can return the product to the delivery person or refuse to accept the product.

When you are not entitled to return the products?

  • No returns allowed due to “change of mind”
  • No returns allowed if the product security seal is broken
  • No returns allowed if the products are consumed entirely/ or partially
  • No returns are allowed after 5 days of receiving the product. In case of perishables (vegetables, fish, meat and any other category falls under), maximum acceptable duration is 2 days after receiving the products.

How can I return my product

  • You can return immediately at the time of delivery
  • If you find the product faulty after the time of delivery, inspect the product thoroughly and complain to our customer service.
  • Call our customer service at +88 01972 509 549 or e-mail:
  • State the Invoice Number (you need to store the invoice receipt)
  • State the reasons for Returning
  • Request for pick up the products for returning
  • Our quality inspection/ compliance team will visit and inspect the product at it states and verify that it matches the return criteria
  • Once the compliance team satisfies with the complaints it will initiate a return voucher and send a pick up team for take return
  • Return the product to the person who come to pick up product
  • Request for a return receipt from the persons

What are my options in returning product

  • Entitled to receive the same product in exchange of return product (In this case, you do not have to pay the delivery charge for the return product)
  • Entitled to receive other products with the same amount of invoice value (No delivery charges will be applied)
  • Entitled to receive cash back (cash back might take maximum 10 days time and might incur service charges i.e. Bkash charge, Bank Charge)


Happy Shopping!!

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